Article Title: Survey says AI must overcome trust issue to transform health care
Publication Date: Thu, 15 May 2025
In a report released by Royal Philips NV, the ‘Future Health Index’ highlights a growing trust issue between healthcare professionals and patients that is impeding the adoption of artificial intelligence (AI) within the healthcare sector.
The Dutch multinational, Royal Philips, revealed through its 2025 Future Health Index that AI use in healthcare is stumbling over trust issues, despite the promise and potential of technology to significantly enhance patient care. This emerging trust gap signals a strategic consideration for industry players seeking to embed AI in their solutions and offerings.
Key findings in the report suggest that whereas AI holds immense potential, its effective implementation in healthcare is plagued by trust-related concerns. As of May 2025, the gap between those professionals incorporating AI into their practices and those patients comfortable with AI-guided care is becoming progressively more significant.
For executives, investors, and innovators in the biotech industry, these findings should not serve as a deterrent but rather, provide motivation to address and overcome the highlighted trust deficits. Building solutions with robust ethical guidelines and transparent protocols may be an immediate strategy for overcoming patient apprehension. Also, patient education about the advantages and safety of AI-directed healthcare treatments can contribute to alleviating their anxieties.
However, it is crucial to note that the effective deployment of AI in the healthcare industry requires more profound and systemic shifts in perception. Short-term measures such as strict protocols and education might be helpful initially, but sustained trust would necessitate evidence of long-term efficacy and sustained positive outcomes in the patient care journey.
One must remember that the adoption of AI in healthcare heralds a future of personalized, preventive care. Those who lead in building patient trust will not only contribute to fundamentally transforming healthcare delivery but could also reap the benefits of a competitive edge in an increasingly tech-focused market.
Moving forward, Industry Informant will continue to deliver critical insights regarding the growing intersection of trust, technology, and healthcare. As trust becomes an ever-more essential aspect of AI adoption in healthcare, it is vital for industry executives and decision makers to stay informed and strategically responsive.
